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Breathalyzer Extended Warranty & Service Protection Plan

Extended Warranty and Service Plan Terms and Conditions

Effective Date: July 21, 2025

These Terms and Conditions (“Terms”) govern the Extended Warranty and Service Plan (“Plan”) offered by Verify Diagnostics, Inc. (“we,” “us,” or “our”) for the Evidential Breath Tester device (the “Device”). By enrolling in the Plan, you (“Customer” or “you”) agree to be bound by these Terms. Please read them carefully before purchasing or enrolling in the Plan.

The Plan is designed to protect your investment in the Device by providing coverage for certain repairs, maintenance, and services, as detailed below. Enrollment in the Plan requires payment of a monthly fee and is subject to eligibility verification. Only Devices purchased from Verify Diagnostics are eligible for the Plan.

  1. Plan Overview

The Plan provides extended warranty coverage and service options beyond the standard manufacturer’s warranty for your Device. 

Key benefits include:

  • Accidental Damage Coverage: Repair or replacement for damage caused by accidental drops, spills, or impacts (subject to evaluation and exclusions).
  • LCD Screen Malfunction Coverage: Repair or replacement of the LCD screen due to malfunction or failure.
  • Regular Maintenance: Scheduled servicing to maintain optimal performance, excluding calibration or normal user-serviceable responsibilities (e.g., cleaning, battery replacement, consumables or basic upkeep as outlined in the user manual).
  • Fuel Sensor Servicing and Replacement: Cleaning, repair, or replacement of the fuel cell sensor as needed due to wear or malfunction.
  • Loaner Device: Provision of a temporary replacement Device during eligible servicing or repairs, subject to availability and a security deposit.

The Plan is available for a monthly fee of $29.95, billed automatically to your designated payment method. The Plan begins upon successful enrollment and payment of the first month’s fee and continues on a month-to-month basis until canceled by you or us in accordance with these Terms. 

The Customer must enroll in the Plan within 30 days of purchase of the Device. The Plan may be added to previously purchased Device, more than 30 days after the purchase date, for an enrollment fee of $395.00.

To enroll, you must provide proof of Device ownership (e.g., purchase receipt) and ensure the Device is in good working condition at the time of enrollment and register the Device on our website at https://verifydiagnostics.com/breathalyzer-warranty-registration. We reserve the right to inspect the Device or require diagnostic testing prior to approval.

  1. What is Covered

The Plan covers the following for your Device, provided the issue arises from normal use and is not excluded under Section 3:

  • Repairs or replacements for accidental damage, including but not limited to physical impacts that impair functionality.
  • Diagnosis and repair of LCD screen issues, such as pixel defects, backlight failure, or display errors.
  • Routine maintenance services to prevent performance degradation, including internal cleaning and component checks (excluding user-serviceable tasks).
  • Servicing of the fuel sensor, including calibration checks during repair (but not standalone calibration), and replacement if deemed necessary by our technicians.
  • A loaner Device during the period your Device is being serviced under the Plan, for up to 30 days per service event, subject to a refundable security deposit. Loaners are based upon availability and not guaranteed to be available.

All services are performed by authorized Verify Diagnostics service centres or approved technicians. Coverage is limited to one Device per Plan enrollment. Repairs or replacements will use new or refurbished parts of equivalent quality.

  1. What is Not Covered (Exclusions)

The Plan does not cover the following, and any related claims will be denied:

  • Shipping Costs: You are responsible for all shipping costs to and from our service center, including return shipping. You must insure the Device during transit at your own expense. We are not responsible for any loss, damage, or delay occurring during shipping, whether inbound or outbound.
  • Loss or Theft: Any loss, theft, or mysterious disappearance of the Device.
  • Complete Destruction or Irreparable Damage: Damage that renders the Device completely destroyed or irreparable, as determined by our technicians (e.g., extensive fire damage, submersion in liquids, or intentional destruction).
  • Calibration and User-Serviceable Responsibilities: Regular maintenance under the Plan does not include standalone calibration services or any tasks that are the responsibility of the user, such as routine cleaning, software updates, battery changes, or adherence to operating instructions in the Device manual.
  • Unauthorized Modifications: Damage resulting from unauthorized repairs, modifications, or use of non-approved accessories.
  • Normal Wear and Tear: Cosmetic damage that does not affect functionality (e.g., scratches, dents without impact on performance).
  • Abuse or Misuse: Damage from intentional abuse, negligence, or use outside of the Device’s intended purpose (e.g., exposure to extreme temperatures, improper storage).
  • Third-Party Causes: Damage from viruses, malware, power surges, or external events like natural disasters.
  • Pre-Existing Conditions: Any defects or damage existing prior to Plan enrollment.
  • Consumables: Replacement of batteries, mouthpieces, calibration gas, regulator, printer paper or other consumable items not explicitly listed as covered.

We reserve the right to deny coverage if the Device shows signs of tampering or if the claim is fraudulent.

  1. Loaner Device Provisions

If your Device requires servicing under the Plan, we may provide a loaner Device of similar functionality, subject to availability. To receive a loaner:

 

  • A refundable security deposit of $1,500 must be paid via your designated payment method. This deposit will be refunded upon return of the loaner Device in good condition (less any deductions for damage or non-return).
  • The loaner Device must be returned within 7 days of receiving your repaired Device or notification that servicing is complete.
  • You are responsible for all return shipping costs related to the loaner Device.
  • Failure to return the loaner Device may result in forfeiture of the security deposit and additional charges up to the full retail value of the loaner.
  1. Claims Process

To file a claim:

  1. Contact our customer support within 30 days of discovering the issue.
  2. Provide your Plan enrollment details, Device serial number, and a description of the problem.
  3. If approved, ship the Device to our designated service center at your expense.
  4. Our technicians will evaluate the Device and perform covered services.
  5. You will be notified of any non-covered issues or additional costs.

Claims are processed within 10-14 business days of receipt, subject to parts availability. We may require photos, videos, or remote diagnostics for initial assessment.

  1. Payment and Billing

The monthly fee of $29.95 is non-refundable and billed on a recurring basis. You authorize us to charge your payment method automatically each month. If payment fails, your Plan may be suspended or canceled. Taxes and fees may apply where required by law.

  1. Cancellation and Termination

By You: You may cancel the Plan at any time by contacting customer support. Cancellation is effective at the end of the current billing cycle, with no prorated refunds.

By Us: We may terminate the Plan for non-payment, violation of these Terms, or if the Device is no longer serviceable. Upon termination, coverage ends immediately.

No refunds are provided for partial months or unused services.

The Device may be re-enrolled in the Plan within 30 days after the cancellation date, for an re-enrollment fee of $95.00.

  1. Limitations of Liability

To the fullest extent permitted by law, Verify Diagnostics shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the Plan, including loss of data, business interruption, or personal injury. Our total liability under the Plan shall not exceed the total fees paid by you in the 12 months preceding the claim.

We make no warranties beyond those expressly stated herein. The Plan does not extend or replace the standard manufacturer’s warranty.

  1. Governing Law and Dispute Resolution

These Terms are governed by the laws of Ontario, Canada. Any disputes shall be resolved through binding arbitration in Ontario,Canada.

  1. General Provisions
  • Amendments: We may update these Terms at any time. Continued enrollment after changes constitutes acceptance.
  • Severability: If any provision is held invalid, the remainder shall remain in effect.
  • Assignment: You may not assign the Plan without our consent.
  • Entire Agreement: These Terms constitute the full agreement between you and us regarding the Plan.

By enrolling, you confirm you have read, understood, and agree to these Terms.